Costco’s policy is extremely impressive compared to those of other mattress vendors. Most mattress dealers require your delivery to be in its original packing, together with your original receipt, to accept a return. Some vendors may even shorten the return period to a few days or weeks.
So, Costco undoubtedly has a very exceptional refund policy. Get everything you ever wanted to know about returning a mattress to Costco—and more—by reading on.
The most crucial detail to be aware of is that (nearly) everything Costco sells is covered by a risk-free, 100% satisfaction guaranteed return policy. This does apply to their mattresses. Whatever the reason you wish to return your mattress, Costco will always accept returns for items bought from any Costco Warehouse location or via Costco.com. Even your receipt is not required!
How Long Do You Have To Return A Mattress At Costco?
Technically, you have unlimited time to return a mattress to Costco. Even after two years, we’ve heard of customers successfully replacing their beds. If you try to produce a mattress that is five years old, you might eventually start to get strange stares… it’s always worth a shot, right?
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What Is The Warranty Period For Costco Mattresses?
Costco does not provide a separate warranty for mattresses because all their beds are protected by their lifetime, risk-free, 100% satisfaction guaranteed return policy.
Does Costco Accept Opened Mattresses?
The fact that mattresses can be returned without being in their original packaging is only one of the many beautiful things about Costco’s forgiving return policy. Opened or even used beds are still eligible for returns. This includes memory foam and all other mattress-related products, such as mattress toppers.
How To Return A Mattress At Costco
Depending on how you made your initial purchase, follow these instructions if you want to return your mattress to Costco.
To return your mattress in person (for all purchases) to a Costco Warehouse store…
Visit any Costco Warehouse branch with your membership card and mattress.
Although it is not required to process your return, bring your original receipt if you have one.
You should bring your mattress to the returns counter and request a refund.
The person at the returns counter will guide you through the remaining steps and issue you a mattress cost refund.
The self-checkout counters will keep you from returning your mattress. Click here for further details on returning things to the Costco Warehouse.
The steps below should be followed if you made your original purchase on Costco.com and want to execute your return online.
Open your Costco.com account and log in.
Choose “Orders & Returns.”
Next to the order you want to return, click the “Return Products” button. Then, adhere to the on-screen instructions.
You can schedule a pickup of your unwanted mattress by following the directions. Costco generously offers pickup services for more oversized items like beds, even though most Costco.com returns necessitate that consumers ship and return their purchases.
Go here for more details on online returns, including a complete list of items that cannot be returned online.
Can You Return A Mattress Without A Receipt?
Thankfully, Costco allows returns of mattresses even without a receipt. For most of its products, Costco does not demand a return receipt.
Where Do Costco Mattress Returns Go?
Depending on where you reside, your used or returned mattress may wind up somewhere else. Mattresses returned to Costco will likely be donated to stores that sell gently used or liquidated mattresses in states where the law permits it. Your bed will probably be disposed of after being returned if it is soiled, broken, or otherwise unfit for donation or resale.
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Will Costco Refund For The Returned Mattress?
The risk-free return policy at Costco guarantees that once your return is accepted, you will get a full refund of the price you paid. The amount of time it takes to get your refund depends on your initial payment method. You will immediately be given a cash refund if you make a cash payment.
Can someone else return your mattress to Costco for you?
Yes. The Costco membership card used to make the initial transaction must be presented, though.
Do you need to have the Costco card to return the mattress?
Yes. Only customers who can present a valid membership card linked to the account the purchase was made through will be able to process returns through Costco.
Can you return a mattress through the Costco website?
Yes. Returns of Costco mattresses can be initiated online for purchases that were made through Costco.com.
Can you return a mattress at Costco if you don’t like it?
Yes. Because of Costco’s 100% satisfaction guarantee, returning a mattress for no apparent reason will result in a complete refund.
Talk about low risk! We had no idea that purchasing a mattress could feel so secure. You now know that if you have a Costco membership and buy your mattress there, you may return it whenever you like for a complete refund, no matter the reason. Nothing is better than that.